Frequently Asked Questions

Yes. Every quote we provide includes a clear and detailed technical specification. If your client needs help defining the scope, we can work with you to create a professional document ready for sign-off.

We supply well-documented code along with handover packs, user guides, or training videos if required. All materials can be white-labelled for your agency or delivered in your preferred format.

Yes. We offer flexible monthly retainers or ad-hoc billing. Retainers are ideal if you need consistent support or frequent delivery across multiple clients. Rates remain the same regardless of model.

All code and deliverables are clean and unbranded. We follow your naming conventions and development standards. There will be no mention of Zestcode unless you explicitly request it.

Yes. Whether you use GitHub, Bitbucket, ClickUp, Basecamp, or something custom, we can plug into your workflow. We aim to make ourselves indistinguishable from your internal team.

Yes. All work we deliver under a white-label agreement is yours to present and showcase. We do not promote or claim the work unless given permission.

For ad-hoc work, we track time throughout the month and invoice on the last working day. We can include itemised logs or summaries based on your preference.

For retainers, we agree on a fixed monthly rate and invoice at the start or end of the month depending on your finance process.

Yes. If your agency requires specific formatting, PO numbers, or payment terms, we are happy to align with your systems. Just let us know what is needed upfront.